Dialogue A Eve, a representative1 from a collection agency2, is calling Jack. Eve:Hello. Could I please speak with Jack?
Jack:I'm Jack. What do you need?
Eve:Good afternoon. My name is Eve, and I work for a collection agency.
Jack:Oh...OK.
What's up?
Eve:Your credit card company
hired me since you haven't made a payment in over 15 months.
Jack:I did, three months ago!
Eve:Sorry, sir, but our records say
otherwise.
Jack:Well, I tried to pay the
minimum, but it didn't work because there was a problem with my bank account3.
Dialogue B Eve:The important thing now is that you
pay it
off.
Jack:Tell me something I don't know.
Eve:Do you have the money to make a large payment right away? Say4, half your total?
Jack:That's impossible. I just bought a new computer, so I
'm broke.
Eve:Then we should discuss
setting up a payment plan.
Jack:What does that mean?
Eve:It means you agree to pay a
set amount each month for the next five to six months until your debt is cleared.
Jack:That won't work, either.
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